EMCS, Inc. is a multidiscipline civil engineering firm with offices in Wausau, We have been providing quality planning, design, and field services to both the public and private sector since 1983. Our areas of expertise include transportation engineering, planning and environmental services, civil engineering, site development, and construction engineering. Our construction staff has the training and equipment needed to be responsive to the requirements of any project. EMCS, Inc is currently seeking for Permanent Call Center/Customer Service Representative.
DUTIES AND RESPONSIBILITIES:
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile.
Strong phone and verbal communication skills along with active listening.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Ability to multi-task, set priorities and manage time effectively.
Maintains customer records by updating account information.
Keep records of all conversations in our call center database in a comprehensible way.
Managing large amounts of inbound and outbound calls in a timely manner.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Job Type: Full-time
Pay: $48,500.00 - $60,000.00 per year
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