District Manager - FL East Coast

Date Posted: Active 11 days ago
Salary: From $48,000 a year
Titusville, FL

Job Description

District Manager Job Description

Drives Guest Loyalty, Great Service

  • Removes barriers that prevent the team from delivering excellent service.
  • Enforces prompt, effective responses to guest concerns.
  • Actively coaches around Speed, Hospitality and Product Quality behaviors and results.
  • Uses customer reports to help build action plans and solve issues.
  • Holds team accountable to operations audits and ensures deviations are corrected timely.
  • Teaches and enforces Food Safety behaviors and process with high integrity every visit.
  • Holds General Managers accountable to a properly maintained facility, equipment, and tools.

Grows the Business – Sales and Profit

  • Drives growth mentality, not just focus on controls, understands competitors, runs LSM and promotions.
  • Executes process that results in optimized customer access points.
  • Dedicates time to plan the business and ensures effective forecasts and schedules.
  • Drives General Manager accountability for execution of cost control process.
  • Ensures restaurants comply with cash controls, food, and inventory procedures.
  • Teaches P&L, customer data and other reports to help others analyze the business, predict trends.

Develops People, Manages Talent

  • Holds General Managers accountable for being 100% staffed at all levels with the right people.
  • Ensures execution of all selection and training process.
  • Takes steps to develop, engage or upgrade talent through a succession planning process.
  • Coaches General Managers to ensure there is effective communication process to engage entire team.
  • Builds meaningful relationships, is accessible and encourages feedback from all levels.
  • Takes accountability in developing General Managers using proper training process.
  • Ensures effective execution of restaurant level Performance Appraisal process.
  • Continually seeks know-how and shares and learns best practices from others.

Coaches to Performance and Builds a Culture of Accountability and Recognition

  • Documents coaching for visits and follows through on others’ commitments.
  • Approaches a situation or problem by understanding the root cause before responding.
  • Holds self / others accountable for performance issues and defines actions to improve.
  • Effectively uses performance management systems and reports to drive behaviors.
  • Uses recognition to communicate and reinforce high performance behaviors.
  • Uses effective communication process to engage entire team around goals and results.
  • Creates an enjoyable, engaging work environment to maximize team member retention.
  • Ensures execution of brand standards, driving strategic initiatives, driving, and reinforcing BKC culture and values, ensuring execution of financial and people processes as well as ensuring tactics are in place to improve any opportunity areas.

Requirements

  • Minimum 1-3 years of restaurant operations experience; drive-thru experience preferred.
  • Proven track record and success managing multiple units/stores with P&L responsibility
  • Experience working in a full service, multi-unit environment.
  • Proficiency in Restaurant Operating, Back of House, and Point of Sales systems preferred.
  • Advanced ability to communicate, influence and coach several levels of staff.
  • Advanced ability to implement and execute process given strategic direction.
  • Ability to work in a team environment.
  • Advanced understanding of budgetary concepts and procedures

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • restaurant operations: 5 years (Preferred)
  • restaurant drive-thru: 5 years (Preferred)
  • working in a full service, multi-unit environment: 5 years (Preferred)

Work Location:

  • On the road

Work Remotely:

  • No

Work Location: On the road

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Job Detail

  • Job Id
    2f75dcd13bd5ac03
  • Location
    Titusville, FL
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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