newInformation Technology (IT) Support Manager

Date Posted: Today
Salary: $80,000 - $90,000 a year
San Diego, CA 92101 (Little Italy area)

Job Description

Burger Lounge is hiring for an IT Support Manager! As a proud member of our team, expect to earn a salary of $80-90k (depending on experience), competitive benefits offered after 30 days of employment, 401(k), and 11 paid holidays per year.


Job Title:

Information Technology (IT) Support Manager

Department/Group:

Information Technology (IT)

Exempt/Non-Exempt:

Exempt

Reports to:

Director, Information Technology (IT). Temporarily reporting to VP of Marketing.

Job Summary: Ensure exceptional technical support and project management to Support Center, restaurant, and field employees for systems (POS, Networks, Internet, Hardware, etc.) through problem-solving, results, transformational projects, and leadership.


Essential Functions:

  • Supports and upholds the companys Vision, Mission, and Core Values.
  • Offering solutions that are technically sound and meet business requirements and IT standards. Configure, monitor, and troubleshoot Connected Payments (Credit Card Processing Module, etc.).
  • Update the POS system and OLO (online ordering platform) by adding new menu items and remove obsolete items (price changes, name changes, modifiers, menu format changes).
  • OLO management to include troubleshooting, promotions - coupon builder, menu management, enable/disable settings, store hours and closure settings, and dashboard proficiency, etc.
  • POS management (Aloha) to include database management, menu configuration, troubleshooting, POS printer routing and auxiliary equipment, POS promotions building, command center, hardware configuration, gift card configuration, Pulse, etc.
  • Configure screens, menu items, modifiers, discounts, promos, tenders, and security.
  • Provide POS Tech Support and troubleshoot store problems to determine the root causes and solutions, in conjunction with NCR Support (i3).
  • Partner with the Training department as the POS subject matter expert and assist with the documentation and screenshots for new items, features, and procedures for the POS system.
  • Research, test, implement, upgrade, and maintain POS Systems. Configure POS related equipment hardware and software installations. Perform additional duties as required.
  • Coordinate, direct, and manage restaurant infrastructure vendors (Network, cabling, internet, etc.) to ensure they provide excellent and timely solutions to day-to-day problems as well as project driven initiatives.
  • Provide support for Support Center technology infrastructure directly and through outsourced vendors.
  • Other tasks as assigned.


Required Education and Experience

  • A Bachelors degree in technology or a related field is required
  • Minimum 5 years of Aloha POS experience and OLO online ordering platform required
  • Has worked in a corporate environment supporting Retail or Restaurant POS and employees at all levels of the organization.
  • Strong detail orientation with the ability to multitask and meet deadlines.
  • Working knowledge of day-to-day restaurant operations, environment, and procedures.
  • Proficient analytical, problem-solving, and decision-making skills.
  • Ability to work collaboratively with others, prioritize work assignments, and execute tasks in a high-pressure environment.
  • Strong written and verbal communication skills.


Preferred Knowledge:

  • Ctuit / Compeat
  • General IT Support for: Phones, Computers (Mac / PC), Printers, Scanners, Wi-Fi, etc.
  • Email services
  • E-commerce site
  • Hot schedules
  • Location music / TV services
  • Digital menus boards
  • Loyalty program


Travel

  • This position will travel regularly to restaurant locations up to 50% of the time


Position Type/Expected Hours of Work

This is a full-time position. Depending on business needs, the position may require work during days, nights, weekends, and holidays


Work Environment

This job operates in a restaurant environment. This role routinely uses multiple restaurant equipment as well as standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Burger Lounge is proud to be an Equal Opportunity Employer and participates in E-Verify.



Brand: Burger Lounge
Address: 1917 India St Suite C San Diego, CA - 92101
Property Description: Support Center
Property Number: 8500

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Job Detail

  • Job Id
    419e1c0b0ed1fabc
  • Location
    San Diego, CA 92101 (Little Italy area)
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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