newRemote Customer Service/ Tech Support Agent

Date Posted: Today
Salary: $13.69 - $16.77 an hour
Georgia+4 locations•Remote

Job Description

Live your 2021 vision and #InspireYourNext by starting your career as a Remote Customer Service/ Technical Support Agent

For this position there are minimum computer, accessories, and internet specs that must be met in order to perform the essential job functions in a remote WAH environment. Please ensure you MEET ALL MINIMUM REQUIREMENTS prior to submitting your resume.

ONLY HIRING IN: Idaho, Florida, Georgia, Indiana, Nebraska,North Carolina, and Wisconsin. We are unable to hire if you reside in another state.

  • Are you motivated and confident in your abilities to work independently from home?
  • Do you have exceptional customer service and de-escalation skills?
  • Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Remote Work-from-Home Customer Service/ Technical Support Agent you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Hours of Operation: 7 days a week – 6AM-10PM PST/ 9AM-1AM EST

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $13.69/hr

Tier 2: Tech Support $14.10/hr

Tier 3: Advanced Tech Support $14.78/hr

Tier 4: Global Expert $16.77/hr

PERKS OF EMPLOYMENT:

  • 40hrs/ week with opportunity for overtime
  • Paid Training and Competitive wages based on Tier structure
  • Monthly Performance Bonuses based off Metrics and Attendance in ALL Tiers
  • $500 Milestone Bonus – $250 after 90 days and $250 after 120 days *conditions apply
  • AWESOME BENEFITS: Full Medical/ Dental/ Vision/ Tenure based PTO accrual/ Life Insurance/ Long Term & Short Term Disability/ Paid holidays/ 401K with 3% Match!!!
  • $500 Employee Referral Bonus with no cap
  • Discounts up to $600 annually on Dish services for all Employees
  • $25 Internet Stipend per month after 60 days of employment if Work-at-Home Agent

RESPONSIBILITIES:

  • Personalize each call with our DISH CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
  • Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
  • Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
  • Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
  • Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
  • Other similar and/or related duties as assigned

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

REQUIREMENTS:

  • One year of customer service experience and/or equivalent transferable skills
  • Six months of tech support experience and/or equivalent transferable skills preferred
  • Tech savvy with the ability to efficiently navigate around a desktop computer
  • Confident and driven individual with great communication skills
  • Quick learner – Has the ability to learn new systems, services and processes
  • Positive personality – We’ll give you the tools to succeed, guaranteed
  • High school diploma or general education degree (GED)
  • Ability to HAVE FUN and grow your career!

THE FOLLOWING ARE COMPUTER/ ACCESSORY/ AND INTERNET REQUIREMENTS TO WORK FROM HOME:

Personal Computer Requirements

  • Desktop or laptop with Microsoft Windows (At this time, we CANNOT support Apple/Mac, iOS, Chromebook, Android)
  • Less than 7 years old
  • Intel or AMD 64-bit processor I5 - 3rd gen processor (quad core processor) or better
  • Minimum 4 GB RAM
  • USB port dedicated for flash drive use

Accessories

  • All accessories must be wired without use of adapters, docks or dongles
  • Two display monitors, one must be at least 13”, and the other at least 19”
  • Web camera
  • Noise-canceling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)
  • Keyboard and mouse

Home Internet

  • Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Stable internet connection with no packet loss
  • Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Minimum internet speeds: 40 Mbps download, 2 Mbps upload
  • Prefers that Work at Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)

Please apply and complete the Tech Requirements Verification Form to expedite your application. Once complete, we will contact you via provided phone or email address:

Tech Requirements: https://cutt.ly/mzTsrg4

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 12,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Job Type: Full-time

Pay: $13.69 - $16.77 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Can you directly hard wire your internet with Ethernet cable from your Modem to PC?"
  • Do you reside in the state of Georgia?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Tech Support: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location:

  • Multiple locations

Work Remotely:

  • Yes

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Job Detail

  • Job Id
    7674a28f1b116ceb
  • Location
    Georgia+4 locations•Remote
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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