Swag...everyone loves to receive it
Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them.
But no one enjoys putting this stuff together...
The $30 billion branded swag supply chain is a complete mess, filled with too many products, too many intermediaries, too little quality control, and not enough technology.
SwagUp is disrupting the industry by streamlining the end to end supply chain and making it available through a single platform utilizing powerful APIs and interfaces (e.g. dashboard). As the fastest growing swag company, we have made great strides towards our mission of eliminating the friction in the swag creation and distribution process. BUT we've just begun to scratch the surface…
And that's where YOU come in…
SwagUp is looking for a Customer Experience Manager to build and lead our customer-first support team. This remote-first department is the voice of SwagUp, responsible for supporting customers, keeping them engaged and happy, and solving their concerns, problems, and questions. Our customer includes not only our external-facing clients but also our internal-facing teams (think operations, logistics, sales). By listening to our customers, you'll have the opportunity to drive strategy in support of product, operations, marketing, etc. on new features.
Leveraging radical empathy, this individual is a puzzle solver at heart, with a passion for delivering excellence and happiness to customers. They should be excited by interactions with our customers, solving problems, and building cross-functional relationships. They thrive in and navigate ambiguity to find solutions to seemingly-impossible challenges. A great people manager, with experience in scrappy environments, who can make data-driven decisions will thrive in this role.
WHAT SUCCESS LOOKS LIKE
Salary Range: $90,000 - $120,000
SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon
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