Content Moderation Quality Analyst, YouTube (Fixed-Term Cont...

Date Posted: Posted30+ days ago
Salary:
Farmington Hills, MI

Job Description

This is a 24 month fixed-term contract. This role is not eligible for immigration sponsorship. Google is not able to provide relocation assistance.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience with project management or process improvement experience.
  • Experience in coaching and mentoring individuals.


Preferred qualifications:

  • Experience in content policy, anti-abuse, and reviewing online content.
  • Experience in a quality control or quality management role.
  • Ability to analyze data and provide solutions with an excellent attention to detail.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Content Moderation Quality Analyst, you will help steer the quality assurance program to ensure quality in content moderation operations. You will set the standards for operational quality and processes, ensure all agents assigned to you meet and exceed those goals. Partnering with operations experts, you will improve the operational framework to improve user experience and quality of the results. You will perform deep dives on the impact of key metrics.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

  • Perform a quality program analysis, driving consistency and continuous improvement across workflows/processes.
  • Perform quality reviews for agents assigned to you which will include reviewing graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
  • Provide coaching to the content moderators to improve their quality performance.
  • Improve key performance indicators by evolving the quality assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
  • Work alongside YouTube’s product, enforcement, and partner teams to prepare for product launches and keep pace with product and policy changes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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Job Detail

  • Job Id
    b90d31e20bb106f1
  • Location
    Farmington Hills, MI
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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