newSenior Call Center Representative - Leadership experience

Date Posted: Active 2 days ago
Salary: $19 - $22 an hour
Federal Way, WA+2 locations

Job Description

  • Growth and more Growth!
  • Move into a supervisory/team lead role in as little as 3 months
  • Enjoy competitive pay, unlimited bonus and an excellent benefits package
  • Successful and stable Australian company with exciting culture and development opportunities
  • Extra paid public holidays such as Black Friday, Christmas eve, New Years Eve plus many more
  • Free parking and free gym onsite!

About Credit Corp Solutions

Credit Corp is one of the top 200 publically listed companies in Australia and we’re looking to continue our expansion into the US. After years of success in Utah, we’re now opening our second US site in Washington State. Our main business is Debt Purchase but we’re not your average operator. At the heart of our business is the fairness, respect and inclusion of all of our customers and staff - we’re proud of the way we treat people. Our unique culture of innovation creates a fast-paced environment where you will be challenged and encouraged to think outside the box as you develop your career. Our results in recent years have been incredible and we’re excited to bring our success to King County. We’re looking for the right candidates to come on board and help us grow our business and as such, we’ve created a program to fast track top candidates to success.

What is the Fast Track Supervisor Program?

This program rapidly promotes candidates who have the right attitude, ability and potential into supervisor roles. As a supervisor, you’ll be responsible for the management, coaching and development of a team of Collections Specialists to ensure they are meeting and exceeding their monthly performance targets. As an ambassador of Credit Corp, you’ll create a working environment where every team member feels engaged, motivated and has the best opportunity to succeed.

You’ll also participate in the planning of team and site incentives and fun engagement activities. Our supervisors need to be credible operators so we’re looking for candidates who can pick up the role of a Collections Specialist quickly, but also demonstrate the ability to lead a team of your own. Alongside like-minded individuals, you’ll attend our award winning training before honing your skills on the job. While working as a senior collector, in a matter of months you’ll complete our supervisor training program that usually takes 18+ months.

The aim is for you to become a Team Performance Manager (our term for supervisor/team lead) in 3-6 months, depending upon your speed of growth.

What are we looking for?

We value attitude and ability over previous collections or call center experience and are open to considering candidates from a variety of backgrounds and experience levels, such as:

  • Experienced and talented individual contributors who feel ready for management but are frustrated by lack of opportunities where they are
  • Experienced team leaders from other industries such as retail, customer service, sales or hospitality looking to get into financial services
  • Returning to work parents/carers or veterans looking for a new career in a fast growing company
  • Respect and empathy for our customers and their financial situation is the cornerstone of our business, so as a top performer and leader of front line staff you’ll be expected to manage your team to this high standard, while leading by example.

What's in it for you?

  • $19 - $22+ an hour starting salary, negotiable on experience
  • Uncapped monthly bonus and a bi-annual incentive scheme
  • Regular salary reviews
  • Structured, award winning training program, and on the job training
  • A $1,200 Employee Referral Bonus for referral of talented friends and colleagues
  • No weekends! Schedule M - F, 8:30 AM - 5:30 PM.
  • Benefits Offered After 30 Days: Medical, Dental, Vision, ST/LT Disability, PTO
  • Other Benefits: 401K with company match, 9 Paid Holidays
  • Monthly engagement activities, site incentives, free fresh fruit and monthly massages
  • Opportunities to assist with and develop skills in site development planning and staff engagement activities
  • Join us at the beginning of our growth journey in Washington!

What’s it like working for Credit Corp Solutions?

We help customers manage their financial situation. We look to foster a positive atmosphere where honesty and respect is valued with both customers and colleagues alike and we reward those who reflect those values. We provide a supportive environment and love to celebrate and recognize success, whether in terms of monthly awards or bonuses, or rapid career progression. We’re fast paced which requires a certain level of resilience and a strong work ethic.

We’re looking for people with the right attitude and approach so if you’re currently working in a different industry or looking for stability then we would love to hear from you.

Job Types: Full-time, Contract

Salary: $19.00 - $22.00 per hour

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Management: 1 year (Preferred)

Work Remotely:

  • No

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Job Detail

  • Job Id
    ba7c3ad2ab01a0ae
  • Location
    Federal Way, WA+2 locations
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Credit Corp Solutions Inc

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